Complaints for Wholesale Barbeques in Murrieta, CA

41795 Elm Street
Murrieta, CA 92562 | Get Directions

(951) 296-6405

http://www.wholesalebbqsonline...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to deliver the custom ordered barbeque island, items such as chairs, umbrellas or grills are missing on delivery, and the company fails to return phone calls regarding order status. A few complainants allege dissatsifaction with the product quality or workmanship, the company does not honor appointments set for repairs, or refund requests are not honored. Recent complainants indicate that all of the phone numbers belonging to this company are disconnected and that this company is no longer in business.

The company responds to some complaints by explaining that some of the items were not delivered because they were on backorder, delivering missing items, setting up a delivery appointment for the barbeque, or arranging appointments for service calls. In a few cases, the company agreed to issue full refunds for non-delivered barbeques or partial refunds for the missing items.

Complaint Closing Statistics

0 complaints against Wholesale Barbeques closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Wholesale Barbeques complaints