Wholesale Barbeques ratings, reviews and complaints - Patio and Outdoor Furniture Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to deliver the custom ordered barbeque island, items such as chairs, umbrellas or grills are missing on delivery, and the company fails to return phone calls regarding order status. A few complainants allege dissatsifaction with the product quality or workmanship, the company does not honor appointments set for repairs, or refund requests are not honored. Recent complainants indicate that all of the phone numbers belonging to this company are disconnected and that this company is no longer in business.

The company responds to some complaints by explaining that some of the items were not delivered because they were on backorder, delivering missing items, setting up a delivery appointment for the barbeque, or arranging appointments for service calls. In a few cases, the company agreed to issue full refunds for non-delivered barbeques or partial refunds for the missing items.

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Complaint Closing Statistics

0 complaints against Wholesale Barbeques closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of barbeque islands, building outdoor kitchens and fireplaces.

Primary Contact:	Casey Matthew Loewen (Owner)
Business Started:	1/1/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells their custom barbeque islands at home shows throughout the country, promising delivery in 6-8 weeks. Prices range from $3,000 to $12,000 and require at least a 50% deposit at the time of purchase. The company claims that contracts are non-cancelable and non-refundable.

The Federal Trade Commission's (FTC) Cooling-Off Rule, allows buyers three days to cancel purchases totaling $25 or more, for a full refund, until midnight of the third business day after the sale. The Cooling-Off Rule applies to sales finalized at the buyer's home, workplace, or at a temporary location. By law, the seller must advise the buyer of the three day recision period, and provide two copies of a cancellation form (one to keep, and one to send to the seller), along with a copy of your contract or receipt. The contract or receipt, must be in the same language used in the sales presentation, dated, show the name and address of the seller, and explain cancellation procedures.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Americas Outback

Stampede Outdoor Living

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Wholesale Barbeques

Complaints and Resolutions

Other Information