Complaints for Windows Direct Construction Company in Van Nuys, CA

7220 Woodman Avenue Suite 209
Van Nuys, CA 91405 | Get Directions

(800) 400-3422

http://www.buywindowsdirect.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants for this company allege the company fails to respond to requests for warranty work, fails to deliver ordered merchandise, refuses to issue refunds for merchandise ordered, but not received, and fails to make contact with customers who call with inquiries on the status of orders, or to request refunds.

The company responds to most recent complaints by advising complainants that the company is going out of business, and is in the process of filing bankruptcy. A few others are unanswered.

Complaint Closing Statistics

0 complaints against Windows Direct Construction Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Windows Direct Construction Company complaints