Windows Direct Construction Company ratings, reviews and complaints - Window Contractor

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants for this company allege the company fails to respond to requests for warranty work, fails to deliver ordered merchandise, refuses to issue refunds for merchandise ordered, but not received, and fails to make contact with customers who call with inquiries on the status of orders, or to request refunds.

The company responds to most recent complaints by advising complainants that the company is going out of business, and is in the process of filing bankruptcy. A few others are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Windows Direct Construction Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is home improvement contractors, vinyl replacement, window and patio doors services.

Primary Contact:	Guy Vidal (Contac/Vice President)
Business Started:	1/1/1994
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 686666
Status: Revoked

This company's license i(686666) is suspended, and is not able to contract at this time due to bond suspension, and replacement of the license qualifier. For the most up to date licensing information contact the CSLB at 800 321-CSLB, or visit their website at www.ca.cslb.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Although the company has responded to recent complaints by advising they are in the process of filing bankruptcy, as of our last verification on April, 2005, we were unable to confirm that the company has filed bankruptcy. For the most up to date information on Bankruptcy filings, you may contact the U S Bankruptcy Court at 1-714-338-5300 , or visit their website at www.casb.uscourts.gov.

Other Considerations

This company advised our office that they are no longer in business as of January 31, 2005. The phone number for this company reaches a recording which states the company is out of business and provides additional information concerning warranty service. The company responded to Better Business Bureau complaints by stating they are in the process of filing bankruptcy. We have no other information concerning the details of the bankruptcy filing at this time.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Windows Direct, Inc.

Websites:
There are no additional web sites.

Contacts:

R. M. Steel (President)

Reputation Report

Windows Direct Construction Company

Complaints and Resolutions

Other Information