Complaints for Windstream Services, LLC in Irvine, CA

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
18	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
14	Unanswered

39 complaints against Windstream Services, LLC

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5/6/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

4/8/2024

I have contacted Windstream about a charge that does not belong to me I was informed by Windstream I was correct I have many 4 phone calls concerning this matter they claim they would reach out to the collection agency which is resurgent to clear this up they fail to do that they keep giving me the run around s then I called today and they had credit me 100$ on my account due to the unsatisfactory help I have not been receiving or not resolving the matter now they trying to make a lie up and say that 100 is to take care of that bill I do t owe but thats not exceptable i need this gone off of my credit report which is messing with with my credit score and it doesnt make since to give me credit for somethimg i never owed and i still have to pay the collection agency i should not be held responsible for this mess.the 100 charge is for non returning equipment which thats not true i sent it back they even told me i sent it back but there also saying its an old account and the address they gave me i never lived there so there trying to in twine two situations . Resolution Sought I want them to get this off my credit report its messing with my credit score I should not be responsible for this charge for something that does not concern me

Company Response

4/22/2024

Dear Business Consumer Alliance, This letter acknowledges our receipt of the notice of the complaint filed by Ms. McIntyre amd received by our office on April 9, 2024. From the filings, we understand that Ms, McIntyre is inquiring about a collection letter for a previous Windstream account. With respect to Windstream's response, I reviewed Ms. McIntyre's current account number 163258413 installed 1/25/24. I located a previous account 162894019 at 373 Lucille Dr, with a written off balance of $100. I spoke to Ms. McIntyre, and she advised she had not set up service at that address in May 2019, which was disconnected September 2019. I reached out to Financial Services Manager and requested the collection activity be removed from collections with Resurgent Capital. As of today, Resurgent Capital has been notified to remove the collection activity on Ms. McIntyre's behalf. I spoke to Ms. McIntyre and provided the updated information. She also has my direct contact information for any further assistance. We regret any inconvenience this matter may have caused Ms. McIntyre. We do appreciate her business and look forward to providing an optimum experience going forward. Please feel free to contact me if you should have any additional questions or concerns. Sincerely, Ann Knopp Kinetic by Windstream Executive Customer Relations 866-962-7662 ext 2086721

4/7/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

3/15/2024

I'm believed to have fraudulent Internet service providers. The Company Windstream has provided a choppy, interrupted signal to my modem for years. Technicians will come to my home and site the problem fixed but under no circumstances is it resolved. The last technician was able to patch the problem and the very next day another Windstream technician was in front of my building and the problem persists. Resolution Sought I would like to be refunded all my money or have the problem attended to as soon as possible.

Company Response

3/25/2024

March 25, 2024 Business Consumer Alliance 215 N La Cadena Drive PO Box 970 Colton CA 92324-0814 909-825-0490 909-825-6246 Fax info@checkbca.org •?www.checkbca.org Re: Ms. Ferrell Dear Business Consumer Alliance, This letter acknowledges our receipt of the notice of the complaint (as identified above) filed by Ms. Ferrell. From the filings, we understand that Ms. Ferrell is inquiring about issues she has experienced with her Windstream internet service. With respect to Windstream's response, records indicate that Ms. Ferrell signed up for Windstream service in March 2023. Her first report of service trouble was July 2023, at which time Windstream support rebooted her modem and service was restored. The next report of service issue was January 26, 2024. At this time, Windstream repaired an open area in the cable and service was restored. Ms. Ferrell reported service trouble again on February 10, 2024. Windstream repaired a grounding issue to restore service on this visit. March 8, 2024, Ms. Ferrell reports a third issue, where Windstream repaired a short on the cable. Eventually on March 20, 2024, Windstream found two areas in the cable, repaired the line, and Ms. Ferrell has confirmed that her service has worked great since. Ms. Ferrell's account has been credited in the amount of $55.00 for her service trouble. She has been provided with my contact information if she needs any further assistance. We apologize for the inconvenience of this situation. Windstream appreciates Ms. Ferrell's business. Please feel free to contact me should you need any further information. Sincerely, Jessica Holcomb Windstream Communications Executive Customer Relations 866-962-7662 ID 20869136 CC: Ms. Ferrell email

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