Complaints for Windstream Services, LLC in Irvine, CA

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
16	Agreed to make an adjustment
0	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
1	Unanswered

24 complaints against Windstream Services, LLC

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3/17/2026

RESPONSE: Complaint was not answered Amount in Dispute: $230.00 Amount Settled: $0.00

Customer Complaint

2/19/2026

After many months and multiple conversation with these people to switch an account into our name (we bought the house where the service is. My husbands grandmother lived there and she went on hospice) they not only never sent us a bill, they never changed the account information, and then wanted to give us disconnect notices. They were still charged his grandmother for her dish network, which was supposed to be removed, charging us for the landline, which was supposed to be disconnected, etc. lying, taking advantage of a dying elderly woman and the family taking care of her. Nothing they said they would do was done. Each person said they had no idea the conversations were had. Then after we disconnect the service, and told them we aren't paying the bill since all of this was supposed to be fixed within the 5 month period this has started from, and they charged my husband $230 after the service was finally disconnected. They are rude, dishonest, greedy and quite frankly abusing the elderly financially. Resolution Sought Not only refund the money they took, but get their router like we told them to and never fear from these idiots again.

10/28/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $129.65 Amount Settled: $0.00

Customer Complaint

10/4/2025

I was double charged for my deposit to set up services with windstream and once bringing this to their attention they told me they had no record of me paying for anything on their end . I was then told to email their investigation team proof of the charges and that I should be refunded within three to five business days that email was sent on September 2nd and again on the 3rd. My fiance and I have both contacted windstream multiple times allowing plenty of time for the issue to be resolved to be ignored. On September 29th my bill was auto drafted from my account it cleared on the 30th and I'm now being told my bill is past due and the amount was returned to me . After calling my bank they confirmed with me that the amount did clear and I have no pending refunds or returns on my account. Resolution Sought I want to receive my money that was taken from me but also want to warn the public not to do business with windstream they are entirely too comfortable with stealing from you and then lying about it.

Company Response

10/16/2025

Dear Sir or Madam, This letter acknowledges our receipt of the notice of the complaint (as identified above) filed by Ms. Henson. From the filings we understand that Ms. Henson has raised concerns regarding being double billed for a deposit when establishing Kinetic services. With respect to Kinetic's response, upon investigating, I reviewed the call Ms. Henson had made with our customer service team on August 29, 2025. During the call Ms. Henson reported that she had placed an order a few hours prior and that a deposit was taken and was showing four pending transactions. I was not able to locate the call Ms. Henson had with our sales team. Records show that the order was not placed by our sales team and was placed with an authorized vendor. After locating the order, our agent transferred the call to our financial service team. During the call, the Ms. Henson explained that when she made a payment for a security deposit, she was charged four times. Our agent advised that they did not see any payments or deposits made on the account. Our financial service agent advised Ms. Henson that we found no payments were made and that she would need to dispute the pending transactions with her bank. After reviewing the call records and account information, I found no records of a deposit made. In addition, our records show that a payment of $60.05 was drafted on September 29, 2025. Our records show that the payment was returned on October 1, 2025 which was why the account showed a past due balance. On October 3, 2025 an adjustment of $65 was applied to the account which cleared the past due balance and brought the current balance to $52.89. I attempted to contact Ms. Henson on October 14, 2025 without success and left a voicemail with my contact information. In addition, I emailed Ms. Henson and asked if she could provide the payment documentation so I could further investigate the deposit, and the returned payment. I've not received any response to the voicemail or email sent. Yesterday, I attempted to contact Ms. Henson again and emailed her. I advised that I adjusted the current balance of $52.89 in full as a courtesy while I researched this issue for her. I am collaborating with our financial service and payment investigation teams regarding the deposits and returned payment. I've provided my direct contact information on the voicemail left and emails sent and will continue to provide updates to Ms. Henson as information is provided. If she has any questions or concerns, she may contact me directly at 1-866-962-7662 ext. 20867213. We regret any inconvenience these issues may have caused Ms. Henson. We appreciate her business and patience while we addressed the matter. Please feel free to contact me if you have any additional questions or concerns. Maggie Willey Kinetic Executive Escalation Specialist P: 866-962-7662 Ext 20867213

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