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Windstream Services, LLC

903 inquiries |
Telecommunications Consultants

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7535 Irvine Center Drive Suite 250
Irvine, CA 92618 | Get Directions

(877) 340-2600

http://www.windstreambusiness....

8:00 AM - 5:00 PM Weekdays

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

24 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/23/2026 Shawna L.

DO NOT SIGN UP WITH KINETIC BY WINDSTREAM.

WARNING: Fraudulent Scheduling, Fake Appointments, and Abusive Customer Support! DO NOT SIGN UP WITH KINETIC BY WINDSTREAM. If you value your time, money, and sanity, run away from this company. We have been loyal customers for four consecutive years and have actively referred multiple new paying clients to them. This is how they reward loyalty: with absolute contempt, structural incompetence, and outright lies.After our recent move, Kinetic entered a loop of fraudulent scheduling. They scheduled our installation for the 30th. Then they moved it to the 22nd. Then they rescheduled for the 21st. Then they flipped back to the 30th. Then, their agent explicitly stated a technician was arriving TODAY. When we demanded a standard arrival window, the support representative refused and abruptly disconnected the chat session. Naturally, NO TECHNICIAN EVER SHOWED UP. They abandoned us, wasted our entire day, and left us stranded without service.Kinetic by Windstream has zero internal communication, zero corporate accountability, and complete disrespect for consumers. Their billing is predatory, their scheduling is a fiction, and their chat support will literally hang up on you if you hold them accountable. I am filing a formal complaint with the FCC and the BBB. Avoid this trainwreck of a provider at all costs—choose literally anyone else.

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Complaints and Resolutions

Total Amount in Dispute:
$2,325.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

24 complaints against Windstream Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
17	Agreed to make an adjustment
0	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Windstream is a company specializing in providing comprehensive suite of data, voice and IP services.

Primary Contact:	Compliance Department (PUC Compliance Department)
Business Started:	5/1/1998
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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company's license or registration, please contact California Public Utilities Commission at http://www.cpuc.ca.gov/ or call (800) 649-7570.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Windstream Communications, LLC

Windstream

Kinetic by Windstream

Websites:

http://www.gokinetic.com

Contacts:

Leslie Webb

Customer Assistance

Maggie Willey (Kinetic Executive Escalations)

Ashley Forrest (Executive Customer Relations)

Amanda Karr (Executive Escalations Supervisor)

Other Categories:

Data Communications Equipment Systems

Addresses:

6167 Bristol Parkway, Suite 100, Culver City, CA, 90233

4001 Rodney Parham Road, Little Rock, AR, 72212

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