Windstream Services, LLC reviews

DO NOT SIGN UP WITH KINETIC BY WINDSTREAM.

WARNING: Fraudulent Scheduling, Fake Appointments, and Abusive Customer Support! DO NOT SIGN UP WITH KINETIC BY WINDSTREAM. If you value your time, money, and sanity, run away from this company. We have been loyal customers for four consecutive years and have actively referred multiple new paying clients to them. This is how they reward loyalty: with absolute contempt, structural incompetence, and outright lies.After our recent move, Kinetic entered a loop of fraudulent scheduling. They scheduled our installation for the 30th. Then they moved it to the 22nd. Then they rescheduled for the 21st. Then they flipped back to the 30th. Then, their agent explicitly stated a technician was arriving TODAY. When we demanded a standard arrival window, the support representative refused and abruptly disconnected the chat session. Naturally, NO TECHNICIAN EVER SHOWED UP. They abandoned us, wasted our entire day, and left us stranded without service.Kinetic by Windstream has zero internal communication, zero corporate accountability, and complete disrespect for consumers. Their billing is predatory, their scheduling is a fiction, and their chat support will literally hang up on you if you hold them accountable. I am filing a formal complaint with the FCC and the BBB. Avoid this trainwreck of a provider at all costs—choose literally anyone else.

Bring back their customer service and provide a better service. This company has been fined several times by the local and federal government.

Extremely bad customer Service. They outsourced their customer service to the Philippines and they are hateful and disrespectful. Refuse to help customers. Worst company I have ever dealt with and they have formed a monopoly over our area. Not allowing other internet companies in our are that provide a lot better service for a lot less than they charge.