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Wynn's Extended Care, Inc. complaints

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6303 Blue Lagoon Drive, Suite 225
Miami, FL 33126 | Get Directions

(800) 922-4392

http://www.phoenixamerican.com

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Total Amount in Dispute:
$8,026.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company failed to honor its extended warranty plans or difficulty submitting claims. Some customers allege failure to pay for complete repairs replacement parts are used and dissatisfaction with customer service. ~~The company responds to some complaints by offering explanations for denying coverage including detailed lists of parts covered and not covered approving claims providing settlements and reimbursing for repairs. Complaints on file regarding warranty issues appear to result from misunderstandings brought about in some cases from incomplete disclosure of coverage or misrepresentations by salespersons at the time of purchase. Most complainants appeared to believe the scope of coverage extended beyond parts actually covered.

Complaint Closing Statistics

3 complaints against Wynn's Extended Care, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Wynn's Extended Care, Inc.

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8/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $7,025.72 Amount Settled: $0.00

Customer Complaint

7/28/2025

I sent my vehicle to this dealership (where I purchased Vehicle) due to my transmission warning light came on while driving, The dealership charged me 2,738.64 total, I also had a battery and key fob replaced, they told me my transmission issue was okay after they repaired a Valve, Pipe-C case Brea totaling 892.31. I picked my vehicle up on 7/7/25, while driving home my transmission warning light came on again, I had vehicle towed back to dealership, after a week they told me I needed a new transmission which should of been relayed to me on the first visit, my transmission is covered under warranty (Contract # 10002507259) which I purchased from dealership at the time I purchased the vehicle and is still valid. I was told by Luis at the dealership the warranty company sent an inspector out and the claim to repair my transmission was denied due to flood damage, I immediately contacted my Finance company, they stated the title is clean & clear with no reports of salvage or flood damage. The vehicle has never been in a flood while in my possession, if there is supposedly flood damage i this vehicle was sold to me without this information being disclosed to me. No one from the dealership or Wynn's (Warranty Company) is being cooperative with me. Resolution Sought If this vehicle has flood damaged associated with it I would like to compensated for the amount i purchased the vehicle for as this was not disclosed to me. I would never purchased this vehicle knowingly that it has flood damage. If no flood damage and is fraudulent activity I would just like my vehicle warranty honored & repaired correctly without any repercussion or issues.

10/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

My 2015 Ford Edge is just sitting and not being look at which is my engine it is going on three weeks now the engine has a warranty the truck is at the shop just sitting it's hard to get food and medication Wynn extend phone no. 1 800 901 6182 they telling me mix stories. Resolution Sought Please make them follow the law keep my vehicle at a stand still for weeks is wrong. I am asking for what is suppose to be did by you all.

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