Total Amount in Dispute:
$10,500.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Complaints allege the company failed to honor its extended warranty plans or difficulty submitting claims. Some customers allege failure to pay for complete repairs replacement parts are used and dissatisfaction with customer service. ~~The company responds to some complaints by offering explanations for denying coverage including detailed lists of parts covered and not covered approving claims providing settlements and reimbursing for repairs. Complaints on file regarding warranty issues appear to result from misunderstandings brought about in some cases from incomplete disclosure of coverage or misrepresentations by salespersons at the time of purchase. Most complainants appeared to believe the scope of coverage extended beyond parts actually covered.
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