Complaints for XKR Essex, Inc. in Long Beach, CA

217 Grand Avenue, Suite 8
Long Beach, CA 90803 | Get Directions

(310) 455-6675

http://www.fbnusa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The company has a pattern of complaints alleging delays in receiving permits or business filings or receiving nothing at all. Some customers state that the company failed to respond to emails or telephone calls regarding the status of their order and in some cases that the customer service representatives hung up on them when they telephoned.~~The company responds to some complaints by indicating they provided the services. In some cases the company indicated that the filings were obtained but the customer failed to provide complete information or did not sign and return requested paper work. The company also responded to complaints by stating although filing is free the company's fees are for their time and resources and clients are informed that there are no refunds prior to making payment. In other cases the company states that they provided the materials as agreed and gave confirmation of the filings. A few complainants received partial refunds. In some cases the customers disputed to company's responses advising they have not received proof of the filings or did not receive a refund.

Complaint Closing Statistics

0 complaints against XKR Essex, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

XKR Essex, Inc. complaints