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Xymox Percussion complaints

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9340 Santa Anita Avenue, Suite 106
Rancho Cucamonga, CA 91730 | Get Directions

http://www.xymoxpercussion.com

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Total Amount in Dispute:
$1,030.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that in many cases the company does not meet the 8 weeks for manufacturing plus 2 weeks for delivery of the product. The majority of complainants have received delivery of their product 3+ months after submitting their orders. Others allege delivery disputes difficulty obtaining refunds and dissatisfaction with inability to reach someone in customer service. Some complainants allege that the company provided them with false tracking information delivery of incomplete order failure to ship products in a timely manner difficulty in obtaining replacement for defective products and others allege the company does not respond to their emails. ~~The company responds to complaints by providing tracking information status of their order offering the option to cancel order providing customers explanations for delays and providing text from their terms “Our store explicitly explains that up to 8 weeks need to be allowed for the manufacturing of all products (they are all custom)... This was stated in the clearly explained brief terms the customer agreed to PRIOR to checkout.." ~

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Complaint Closing Statistics

6 complaints against Xymox Percussion closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
6 Unanswered

6 complaints against Xymox Percussion

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11/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $269.42 Amount Settled: $0.00

Customer Complaint

10/14/2021

I ordered a Tenor Kick in early June of 2020, here it is October of 2021 and I have yet to hear anything back about the tenor kick or anything. Every time I email about my order, my email is either ignored or responded with an automated email that doesn't answer anything. Resolution Sought Give me a full refund or send me what I paid for.

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8/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $155.16 Amount Settled: $0.00

Customer Complaint

7/12/2021

I ordered a Hybrid Snare drum back in May 2019. I still have not received it. Since then the company has even offered them customized and I couldn't at the time I ordered mine. I no longer get actual responses from the company. All I get is automated emails. Resolution Sought Send me my product

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