Total Amount in Dispute:
$1,030.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Our complaint history for this company shows that in many cases the company does not meet the 8 weeks for manufacturing plus 2 weeks for delivery of the product. The majority of complainants have received delivery of their product 3+ months after submitting their orders. Others allege delivery disputes difficulty obtaining refunds and dissatisfaction with inability to reach someone in customer service. Some complainants allege that the company provided them with false tracking information delivery of incomplete order failure to ship products in a timely manner difficulty in obtaining replacement for defective products and others allege the company does not respond to their emails. ~~The company responds to complaints by providing tracking information status of their order offering the option to cancel order providing customers explanations for delays and providing text from their terms “Our store explicitly explains that up to 8 weeks need to be allowed for the manufacturing of all products (they are all custom)... This was stated in the clearly explained brief terms the customer agreed to PRIOR to checkout.." ~
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