Complaints for Yellow Page Directory Publishers, Inc. in Los Angeles, CA

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they received a past due notice for a Yellow Page advertisement, a listing authorization form to update a directory listing, or an invoice for advertising services that they did not authorize, or request. Other complainants state the solicitation letter is deceptive because it looks like it is from their local advertiser. One customer claims the authorization form to update information is misleading because by signing the agreement the customer is actually agreeing to purchase the advertisement and the terms on the reverse side of the form. The company responds to most complaints by cancelling accounts, issuing refunds, or indicating that they will no longer be sending any future solicitations, or invoices. In other cases, the company states they had no record of the customer cancelling the account, and there is no obligation to pay, if the customer is not completely satisfied. Customers can call a toll free number or contact the company to cancel accounts.

Complaint Closing Statistics

0 complaints against Yellow Page Directory Publishers, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Yellow Page Directory Publishers, Inc. complaints