Complaints for Yor.Net Voice in Inglewood, CA

9800 La Cienega Blvd., Suite 100
Inglewood, CA 90301 | Get Directions

(877) 778-8883

http://www.yor.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants are independent representatives (IR's) who allege the company uses other independent representatives to recriut individuals to attend group presentations and sales meetings where high pressure sales tactics and misrepresentation is used to recruit them to invest in selling VOIP service. The IR's complain the recruiters made only vague verbal disclosures on the true nature of the offer and, implied through various means that by joining the program and paying fees, they could potentially earn substantial income. Most IR's who filed complaints requested refunds.

Other phone service customers complain of problems with the VOIP phone system, or that customer service personnel are rude or untrained.

The company responds to complaints by generally denying allegations of deceptive practices and in some cases issued refunds as requested.

Complaint Closing Statistics

0 complaints against Yor.Net Voice closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Yor.Net Voice complaints