Complaints for YourUplink.com in San Dimas, CA

1136 Via Verde #440
San Dimas, CA 91773 | Get Directions

(626) 915-8085

http://www.youruplink.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege non-delivery of ordered merchandise, difficulty contacting the company, and failure to issue refunds. Complainants further allege the company displays items on their website as “in stock”, but later customers find out the items are not available, are on backorder or expected delivery is longer than initially promised which prompt some to cancel orders and request refunds.

The company responds to a few complaints by issuing refunds or delivering merchandise.

Complaint Closing Statistics

0 complaints against YourUplink.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

YourUplink.com complaints