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Rockwest Custom Builders

218 inquiries |
Swimming Pool Contractor

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548 West 14th Street
San Bernardino, CA 92405 | Get Directions

(951) 314-4376

Call us 24/7 for free estimates.

Company Rating

AAA

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/20/2013 Barbara B.

The Rockwest crews were reliable and professional.

We are a multi-specialty medical clinic with a commercial therapeutic pool. Between October 2010 and April 2012 Rockwest Custom Builders bid and completed the following projects at our site:* Pool re-plaster, including electrical repair* ADA chair purchase & installation* Equipment replacement/upgrade. Rockwast provided us alternative replacement suggestions to upgrade failing equipment resulting, in addition to purchase cost savings, greater efficiency and lowered operational costs.All work was completed in a timely fashion and as submitted in their proposals. The Rockwest crews were reliable and professional. We were kept apprised of schedule progress and our projects were completed as scheduled or earlier. All required plans/permits were obtained by Rockwest and all projects passed each stage of inspection up to and including final. We were completely satisfied with all phases of work performed and expect to again utilize their services for budgeted projects in 2013.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Rockwest Custom Builders closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

For over 30 years, Rockwest Custom Builders has continued to provide quality Pool & Spa Construction, Room Additions, Home Repairs & Improvement Services.

Primary Contact:	James Chico (Owner)
Business Started:	7/7/1977
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 337702
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Rockwest Custom Pools

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Construction and Remodeling Services

Concrete Contractors

General Building Contractors

Addresses:

1069 East 29th Street, San Bernardino, CA, 92404

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