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Rolling Thunder Skating Center

78 inquiries |
Skating Rinks

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7015 Roosevelt Blvd
Philadelphia, PA 19149-1430 | Get Directions

(215) 335-3400

http://www.rollingthunderskati...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/3/2020 Tainisha D.

Better staffing

Unorganized business practice very rude manager. First my children had an issue with a game so they called me to come to business. Manager tried to justify why card was not working and responded with an attitude. Not customer service friendly at all. A little while later another parent had the same issue again man tried to justify it while he was texting on his phone so clearly customers are not a priority. Staff can not control the number of patrons in the hour I was there there were preteens cursing all over the place, teens bullying smaller children on a ride, and an employee cursing on the floor. I have never seen such an unprofessional proactive ever. I have taken my children to places like Dave'n'Busters and Funplex and never had an experience as this one. This place was close to home but for now on I'll go out of my way to ensure my children have a productive and fun environment. Better staffing, learn how to speak to people (not everyone is trying to swindle you out of money), rules to give everyone a fun experience that doesn't include cursing and inappropriate behavior.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Rolling Thunder Skating Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is roller skating rink.

Primary Contact:	Tony Jones (General Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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