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Sanchez Pool Service

282 inquiries |
Pool and Spa Maintenance Services

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21143 Hawthorne Blvd. Suite 623
Torrance, CA 90503 | Get Directions

(310) 436-5102

Monday - Friday: 8:30am to 5:30pm.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/19/2015 George P. Burdell

This guy is a thief!

Beware of Sanchez!! He'll accept multiple jobs and then decide where he'll show up on any given day. What was supposed to be a one week job turned into six weeks full of every excuse imaginable ... My truck broke down, my truck was stolen, I'll be there tomorrow, I promise, and nothing ... I could also never pin down a cost or get a formal agreement from him. I eventually cut the job short and asked him for a partial refund of my deposit and again, every excuse in the book and no refund. Long story short - he stole $2,000 from me ... and that's only scratching the surface. Buyer beware!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sanchez Pool Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Sanchez Pool Service provides pool and spa maintenance services for residential, community, HOA and condo pools and spas along with the retail sales of pool equipment .

Primary Contact:	Gilbert G. Sanchez (Owner )
Business Started:	1/1/1992
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Sanchez Pools

Websites:
There are no additional web sites.

Contacts:

Lupe (Secretary)

Other Categories:

Swimming Pool Equipment and Supplies Retail

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