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Santander Consumer USA, Inc.

749 inquiries |
Loan Companies

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PO Box 961245
Fort Worth, TX 76161 | Get Directions

(888) 222-4227

http://www.santanderconsumerus...

Company Rating

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Customer Reviews

based on 3 reviews.

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Complaint Experience

28%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

46 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/9/2021 Ann M.

Frustrated

This company , Not only have rude customer service but Overcharges consumers in daily high interest rates and fees and do not apply payments accurately. Recently in 5/2020 , 34 states ( including where i reside) the state filed a class action suit for consumer fraud during the years 2011-2015 in unqualified loan approvals , overcharging consumer extreme high interest rates . I purchased my car in 2015 6 years ago and NOW they say I started paying on the principal. I've paid over $36,000 for a Toyota Camry from 2015 to 2021 and still paying they say I owe $17,000 how can this be I'm going to be paying $53,000 for a Toyota Camry 2015 ! This is definitely consumer rip off. My original amount for the loan was 27,000+ My credit reports states I have no balance on this loan and it's been paid in full. I'm definitely frustrated I believe I should have this contract end and loan forgiveness . I've paid more than enough for this car. I also believe I should be included in this case action law suit.

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Complaints and Resolutions

Total Amount in Dispute:
$278,758.00

Total Amount Settled:
$0.00

Complaint Experience

28%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints typically allege account issues, problems with billing, payments are not applied correctly, and issues with collection calls.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

46 complaints against Santander Consumer USA, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
17	Agreed to make an adjustment
10	Refusing to make an adjustment
11	Refuse to adjust, relying on terms of agreement
8	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is providing consumer financing for automobile loans.

Primary Contact:	Scott Powell (President & CEO)
Business Started:	1/1/1989
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When financing a vehicle consider all options carefully. Understand that by financing a vehicle the creditor has a lien on the vehicle's title until the consumer pays the contract in full. It is important to make payments on time. Late and missed payments can result in late fees, repossession and can have a negative affect on your credit.

Before seeking financing, determine how much you can afford. Consider the overall cost including maintenance, repairs, insurance, etc. Know your credit since the bank will be checking your credit worthiness to determine if you qualify for a loan. Only finance a vehicle when you can afford to take on the debt.

Read the entire agreement before signing and ask questions about anything you do not understand. Once you sign the contract, you are legally obligated. Be sure to leave with a copy of the agreement with all signatures and terms filled in.

If you face financial problems and can't make a payment, contact your creditor as soon as possible. They may work out a payment arrangement and some will even allow you to revise the payment schedule. If you experience problems with the finance company that you cannot resolve directly with the lender, file a complaint with BCA.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

RoadLoans

Chrysler Capital

Drive Financial

Santander Auto Finance

Santander Consumer USA Holdings Inc

Websites:

http://www.roadloans.com

Contacts:

Sandra Broderick (Executive Vice President & Head of Operations)

Guitierrez

Christina Byrd (Supervisor)

Complaints

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