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Shell Station

30 inquiries |
Gas and Oil Service Stations

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11001 Fuqua Street
Houston, TX 77089 | Get Directions

(713) 991-6789

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/15/2021 Samantha H.

Rude

On November 12 2021 I went in the Shell station store on Sabo Road that is connected to a Burger King at 13:40 (1:40) pm to purchase an alcoholic beverage I went back in the store at approximately 1:42 to see if I can exchange or return the alcoholic beverage I was being told no I could not which was understandable to me and I respected that but the young man on duty at the time had a rude way of explaining it so I didn't explain to him or try to explain to him that there are other ways that you can tell people things without being so rude he then cut me off in my conversation with him made Rude remarks towards me I then ask for a receipt so that I could be able to report him and he did gave me a finger the bad finger and told me not to come and his store and why did I come back in the store anyway and that he did not want to hear anything I had to say which I thought was very rude because I know he was trained to do otherwise. I absolutely will love them to retrain him or let him go because yeah I'm sure I'm not the first customer that he was rude to

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Shell Station closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business a gas station and convenience store.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Convenience Stores

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