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Shellpoint Mortgage Servicing complaints

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75 Beattie Place Suite 500
Greenville, SC 29601 | Get Directions

(800) 365-7107

http://www.shellpointmtg.com

Monday- Friday 8:00 am – 10:00 pm

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Total Amount in Dispute:
$181,143.00

Total Amount Settled:
$0.00

Complaint Experience

64%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

14 complaints against Shellpoint Mortgage Servicing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
5	Unanswered

14 complaints against Shellpoint Mortgage Servicing

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1/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,672.98 Amount Settled: $0.00

Customer Complaint

12/20/2024

My 80 year old mother's house was damaged by a tornado July 2024. The insurance company has yet to draft the funds to repair after several promises made. Another promises made 12/12/2024 that my out of pocket money would be returned 12/13/24. Resolution Sought Return my out of pocket money spent.

11/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/15/2024

I have a adjustable loan. Fed lowered rates shellpoint raised my payment. Resolution Sought Lower my payment.

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