Shellpoint Mortgage Servicing

Continued Discrimination Against a Deaf & Disabled Customer

I have been trying to accept a Payment Deferral Offer letter mailed to me by USPS from Shellpoint. The letter states I can accept it by phone or thru their website. Well that is an absolute lie. On the website, the only option is to either make payments or to apply AGAIN for assistance. I don't need to apply again, I'm trying to accept this offer. The deferral would move the payments to the END of my loan, then make the next payment be due on 5.1.26. I can't get ahold of anyone! These hillbillies are again just not following any rules or regulations. The website has me apply AGAIN for the same assistance. The phone # just goes in circles for the amount that is due. I've emailed these jerks a dozen times at their loss mitigation & also emailed to their regular customer service email. NO ANSWER. That is what these scumbags do, just ignore you & let your mortgage come due. I never signed up with these jerks, my mortgage is Fannie Mae, which sold it to NewRez/Shellpoint, who are the worst-rated mortgage servicer in the U.S. Also, I told them I'm legally DEAF, they were informed of this 6 years ago. Yet these asshats send me letters saying to CALL them every 2 weeks. I can't hear on the phone. They have made it impossible to accept their Payment Deferral Offer by email, by CHAT, thru their website, by phone. I went ahead today, 3.24.26 & made a payment so I don't lose my house by them ignoring me. These hillbillies can create a new Payment Deferral Offer with some actual way to accept it that doesn't involve calling anyone. They say you have a Single Point of Contact, well they don't tell you WHO that is, their email, their phone, nothing, just some random Single Point of Contact. Shellpoint should be put out of business. Absolute immoral liars.

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