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Simply Home Inn & Suites Riverside

45 inquiries |
Hotels

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9878 Magnolia Avenue
Riverside, CA 92503 | Get Directions

(951) 687-3090

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/19/2018 Lorena G.

We were received with an attitude, and were attended to in a foul and rude manner.

Myself and my boyfriend were attempting to get a room for the night. Was received with an attitude . and was attended with foul and rude manner I asked or tried asking why this ... And was treaded with more attitude. He then turned around ignoring me and then brushed off as if I was of no importance ..i feel as if I was discriminated due to us being Hispanic . This is an outrage I wanted to cry. Cuz we were so excited to be in Riverside, and out of all hotels we picked this one cuz it seemed descent. I'm so overwhelmed I'm crying. He was rude and disrespectful.. We showed him our license and since it was expired I also gave him proof of it renewal. His way of attending us or his customer service was and is unprofessional. And inhumane. He is an older gentleman . You would of thought he would have a bit more respect.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Simply Home Inn & Suites Riverside closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is Hotel/Motel

Primary Contact:	Ronak Desai (General Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Econo Lodge

Websites:
There are no additional web sites.

Contacts:
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