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Singapore Airlines

250 inquiries |
Airlines

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222 North Sepulveda Blvd., Suite 1600
El Segundo, CA 90245 | Get Directions

(310) 647-1922

http://www.singaporeair.com/am...

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/18/2022 Richard B.

"no show" fee of $400 USD and bags are an issues

Flying into Singapore that is complex enough under covid without travel issues. I had 2 bags, and one bag was over 50 pounds and Singapore Airlines would not allow me to go over 50 pounds or add an extra bag. I was willing to pay any fee they asked but no. I couldn't go and buy another suitcase. Only 2 suitcases at 50 pounds due to an embargo that they never mentioned. So, I had to pay for a different flight on a different airline (United) that day and change all my plans. Singapore Airlines then said that flight was non-refundable. I booked with Amex, thank god and got most of my money back. Hours on hold but never talked to a person. I was never able to actually speak with Customer Service only email over days and weeks. I still had to pay a "no show" fee of $400 USD but I did show up. What a joke this airline is. I don't understand how they get a 5 star review. Since they have terminated almost all of their employees in Singapore due to covid. More interested in moving cargo now. I am now suing them since they ended up costing me over 1000 USD that day.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Singapore Airlines closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the air transport of people, baggage and cargo.

Primary Contact:	Charles Leung (Senior Passenger Services Officer )
Business Started:	1/1/1947
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

http://www.singaporeair.com/usa

Contacts:

Lillian Narumi (Manager Support Unit, N. America)

Meg O'Brien (Senior Reservations Officier)

Ann Koay (Customer Support Unit - North America)

Customer Service

diane jenkins (singapore airlines)

Addresses:

380 World Way, Box N-9, Los Angeles, CA, 90045

5670 Wilshire Boulevard Suite 1800, Los Angeles, CA, 90039

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