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Sky Wave, Inc.

278 inquiries |
Cable Television and Satellite Services

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11100 Valley Blvd., Suite 336
El Monte, CA 91731 | Get Directions

(626) 575-9299

http://www.hanyastar.com

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Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/5/2013 Michael D.

Very bad customer service. A poorly run company.

If you want to get IPTV service, you may want to check with other companies. I tried this one and found that the company doesn't give you what they offered you when they grabbed you into the program. Never give them your credit card. They may put charges that do not belong to you and your service. The customer service is extremely poor. Different representatives and managers will tell you different things. On one case, it took the manager over 2 months to respond to my request. I had to call and email multiple times before the manager responded. You will never want to do business with such a poorly run company.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sky Wave, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Hanya Star Culture & Technology Co., Ltd is the only media company that is professionally engaged in overseas IPTV operation and other internet value-added business in China.

Primary Contact:	Nina Wang (Owner )
Business Started:	3/4/2010
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Hanya Star Culture & Technology Co., Ltd

Charming China

HanyaStar Corporation

Websites:
There are no additional web sites.

Contacts:

Customer Service

Bin Li (Representative)

Scott He (Manager)

Elaine Lee

Other Categories:

Television Program Distributors

Addresses:

1623 East Puente, West Covina, CA, 91791

1785 North Main Street, Los Angeles, CA, 90031

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