Find a reputable business?

Reputation Report

Sky Wave, Inc.

265 inquiries |
Cable Television and Satellite Services

File Complaint

11100 Valley Blvd., Suite 336
El Monte, CA 91731 | Get Directions

(626) 575-9299

http://www.hanyastar.com

Contact company for hours of operation.

Company Rating

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/5/2013 Michael D.

Very bad customer service. A poorly run company.

If you want to get IPTV service, you may want to check with other companies. I tried this one and found that the company doesn't give you what they offered you when they grabbed you into the program. Never give them your credit card. They may put charges that do not belong to you and your service. The customer service is extremely poor. Different representatives and managers will tell you different things. On one case, it took the manager over 2 months to respond to my request. I had to call and email multiple times before the manager responded. You will never want to do business with such a poorly run company.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Sky Wave, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Hanya Star Culture & Technology Co., Ltd is the only media company that is professionally engaged in overseas IPTV operation and other internet value-added business in China.

Primary Contact:	Nina Wang (Owner )
Business Started:	3/4/2010
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Sky Wave, Inc. ?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

HanyaStar Corporation

Charming China

Hanya Star Culture & Technology Co., Ltd

Websites:
There are no additional web sites.

Contacts:

Scott He (Manager)

Customer Service

Bin Li (Representative)

Elaine Lee

Other Categories:

Television Program Distributors

Addresses:

1623 East Puente, West Covina, CA, 91791

1785 North Main Street, Los Angeles, CA, 90031

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile