SLO VIP Services

Cher Feb. 10, 2019

A horrible experience! We purchased a package : Thank you for your purchase of the CHER Second Row Package(s)! Each Second Row Package Includes: • One (1) Second Row Reserved Ticket • Priority Check-In and Entrance • • Access to the Pre-show Reception with Appetizers, Wine, Beer and Soft Drinks • • Themed Décor and Party Music Playing Your Favorite CHER Songs at the Pre-show Reception • • Crowd-free Merchandise Shopping (where available) • • Merchandise Item Designed and Created Exclusively for Package Purchasers • • Collectible Laminate to Remember Your Evening • Onsite Check-In Staff • From: SLO Customer Service Sent: Monday, February 04, 2019 4:03 PM Subject: Important Information About Your CHER Second Row Package(s)! Columbus OH, Feb 10th 2018 Show Date: Sunday, February 10th 2019 Venue: Nationwide Arena 200 W Nationwide Blvd Columbus, OH http://www.nationwidearena.com Thank you for your purchase of the CHER Second Row Package(s)! Each Second Row Package Includes: • One (1) Second Row Reserved Ticket • Priority Check-In and Entrance • • Access to the Pre-show Reception with Appetizers, Wine, Beer and Soft Drinks • • Themed Décor and Party Music Playing Your Favorite CHER Songs at the Pre-show Reception • • Crowd-free Merchandise Shopping (where available) • • Merchandise Item Designed and Created Exclusively for Package Purchasers • • Collectible Laminate to Remember Your Evening • Onsite Check-In Staff • Check-in Location: Southernmost set of doors at the McConnell entrance, adjacent to the Big Lots box office – see map attached Check-in Time: 5:00PM – 6:00PM Proceed to the check-in location above with your valid photo ID and ticket(s) in hand. If you do not have your ticket(s), please contact your point of purchase to inquire about your method of distribution. Photo identification of the original package purchaser is required at the time of check-in, and the original purchaser and all members of your party must be in attendance and entering the venue together. Check-in is required to receive package elements. Once checked-in to the venue, exit and re-entry may not be permitted. Resold tickets will not be honored. Check-in may occur prior to public doors, please plan on early arrival to the venue. If available, crowd-free merchandise shopping will only be accessible prior to public doors. Make it a night to remember with CHER!!! Check-in Location Open: 5:00PM General Public Doors Open: 6:00PM Show Time: 7:30PM (Times subject to change) Onsite Staff: Uma WE were denied this experience and told it was a mistake. We will be contacting the BBB! For the price we paid and told this was a mistake is unacceptable! We expect a response asap! Email: [email protected] or 614-460-9431 We did everything according to your email. If this was a mistae, SLO should have contacted us prior to us going. We were so embarrassed to arrive at 5 and turned away! Again, we want to be contacted by a manager for an explanation of this horrible experience that was SLO's fault!! Robert Talley Attachments area

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