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Smart Circle International, LLC.

  404 inquiries |
Marketing Consulting Services |   Business Alert

19511 Pauling
Foothill Ranch, CA 92610
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(905) 764-4733

http://www.thesmartcircle.com

Please contact us for business hours.

Company Rating

AAA

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints filed by businesses who subscribed to marketing services generally allege the company printed and sold more coupons than they were authorized to circulate or they experienced difficulty cancelling services. In a few cases businesses alleged that customers tried to redeem coupons they purchased from the company for which they had no knowledge or record of agreeing to participate in. Consumers who purchase the promotions complain the coupons are expired some businesses will not honor the coupons or that promotional offers do not clearly disclose additional costs or terms and conditions associated with the offer. In other cases customers complain that they were unable to redeem coupons for services or events due to the fact that the companies that provided the services or hosted the events were no longer in business.~~The company responds to business owner complaints by implementing cancellations as requested or by offering an explanation and apology. The company contends that coupons sold are not always redeemed in a timely manner thus it may appear that some coupons are being circulated after the agreed on participation dates. Other complaints are addressed by offers to exchange expired promotions for current ones or issuing refunds in some cases.

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Complaint Closing Statistics

0 complaints against Smart Circle International, LLC. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

As the nation’s ultimate face-to-face referral marketing agency, Smart Circle will separate your marketing efforts from your competitors. We are leading the way through our unique channels of marketing.

Primary Contact: Cindy Seguro (Call Center Supervisor)
Business Started: 12/19/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Coupon books are typically designed developed and sold by commercial marketing companies. The company goes into a community and encourages the participation of merchants promising them new customers and increased business from buyers who will use their coupon.~~To sell their product to the public promoters claim that the books have a retail value equal to the maximum possible value of all the coupons combined. Yet a closer look will probably reveal that saving thousands of dollars through use of the coupons is impractical if not impossible. How many oil changes or haircuts for example can you use within a limited period of time? Remember too that you will not be able to use a coupon if the business goes out of business after the book is issued. In cases where a business remains open but changes hands the new owner also may not be willing to honor your coupon.~~The coupons range greatly in value. Some may require that you purchase something in order to receive the discount. For example you may get a free car wash with the purchase of a tank of gas or a free dessert with the purchase of a meal.~~Coupon books can represent a real value and at the same time introduce you to new stores or restaurants. They can also bring merchants new business that can become repeat business. But as a purchaser or a business offering a coupon you should be wary of exaggerated or misleading claims. If you're considering purchasing a coupon book ask about the actual cost of the book including shipping and handling charges. Check to see if participating merchants are in your area? Find out if your savings will be greater than the hidden costs such as the value of your time and transportation and the restrictions of certain coupons. For example one dinner paid for to get a second one free at a high-priced restaurant in the next county can set you back more than two dinners at full price at a lower-priced restaurant closer to home. Check the coupons for expiration dates. Will you be able to redeem coupons before the expiration date?~~Coupon books costing $25 or more and sold door-to-door or at any location other than the seller's normal place of business are considered to be home solicitation contracts and subject to a three-day cooling-off period. This means that if you change your mind about purchasing the book you have three days to cancel your transaction to obtain a refund. The coupon book should tell you this and include a form to use for cancellation. You will of course have to return the book in the same condition as you received it.

Other Considerations

Coupon books costing $25 or more and sold door-to-door or at any location other than the seller's normal place of business are considered to be home solicitation contracts and subject to a three-day cooling-off period. This means that if you change your mind about purchasing the book you have three days to cancel your transaction to obtain a refund. The coupon book should tell you this and include a form to use for cancellation. You will of course have to return the book in the same condition as you received it.

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Additional Info

DBAs:

Grant Marketing
Granton Marketing Inc.
Smart Circle International
The Smart Circle

Websites:

Contacts:

Customer Service
Lonnie Kelhorst
Traci Kaplan (Retail Program Coordinator)
George Graffy (President)
Paul Byrne (Chief Marketing Officer)

Other Categories:

Addresses: