154 inquiries | Online Retailers
(866) 583-9927
http://smokelessselects.com
Monday - Friday 7:30am - 5:30pm Saturday & Sunday 8:00am - 5:00pm
Company Rating
AAA
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege misleading and deceptive advertising failure to disclose additional fees and charges associated with the offer and difficulty cancelling and obtaining refunds. Specifically most complainants allege after signing up for the company’s free trial they are charged additional fees prior to the end of the trial before receiving their shipment or in some cases after cancelling the offer. Complainants often allege difficulty contacting the company to check the status of their order to cancel the offer or to discuss refunds and billing issues. ~~The company generally responds to complaints by referring to their terms and conditions claiming customers either fail to read or understand the terms of the offer which state the customer will be charged fees if the trial is not cancelled within 14 days and additional shipments will be billed to the customer until cancellation. Company also responds to some complaints by cancelling future shipments issuing partial or full refunds extending trial periods if items are shipped late or offering to waive restocking fees if items are returned. In some cases the company refuses refund requests claiming items cannot be returned after 30 days.
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Company Info
The E-Cigarette, looks, feels, and tastes like a real cigarette, making it the greatest alternative to smoking. There is NO tobacco smoke, or second hand smoke, just a water vapor with nicotine mix.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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