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Stanley Steemer

  85 inquiries |
Carpet and Upholstery Cleaning Service

5800 Innovation Drive
Dublin, OH 43016
| Get Directions

(909) 390-3999

http://www.stanleysteemer.com

Company Rating

D

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Customer Reviews

based on 1 review.

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Complaint Experience

25%

Complaint Resolution Index (CRI)

4 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/21/2020

This complaint is basically because the young men did not have there protective gear on neither one had gloves or mask on

This complaint is basically because the young men did not have there protective gear on neither one had gloves or mask on. I did the survey and gave him and the young man good marks but after thinking about the Covi-19 and how it's air borne. He had open soars from his acne it's real bad like he may be allergic to the solutions used by Stanley Steamer and they had blood visible where you can tell he had been scratching them also I had a problem with the cross contamination of them dragging the hose from outside into the inside without gloves .I feel that it's the company's fault and that press protecting there workers and customers from any infections because this Covi-19 is worst than Aids to me. Others than this they really did a great job and I tried to help as much as possible and make it easy for them .Provide water for the young men and women. After seeing them sweat so. I offered them water also I noticed that he was smoking before he came inside I am allergic to smoke and the scent carries it smells and no one wants that smell in there house or carpet. Please correct these issues to ensure the safety of your customers and employees so we all can stay safe and healthy during this Covi-19 Pandemic.God is love and I thank Stanley Steamer for there service to help me stay clean and sanitized during Covi-19. In Jesus name I ask and Pray

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Complaints and Resolutions

Total Amount in Dispute:
$516.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

4 complaints against Stanley Steemer closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
3 Unanswered

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Other Information

Company Info

This company's business is providing upholstery and carpet cleaning services.

Primary Contact: Paul Carson (Customer Relations Manager )
Business Started: 9/10/1984
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Stanley Steamer International Inc- HQ

Websites:
There are no additional web sites.

Contacts:

Customer Support

Addresses: