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Starbucks

12 inquiries |
Coffee Shops

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2335 South Georgia Street
Amarillo, TX 79109 | Get Directions

(806) 358-4000

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/28/2021 Victoria L.

The manager was very snarky and sarcastic and dismissive and just told me that was their policy

I was visiting the business next door to Starbucks and when I was ready to leave I couldn't because there was an 18 wheeler blocking my car and several others. The 18 wheeler was making a delivery to Starbucks through their front entrance because they're not allowed to deliver through the back. THAT'S WHAT THE BACK DOOR IS FOR! I was in my car almost 40min waiting to leave and several other people had been waiting as well, as this was a busy Sunday afternoon. When I called Starbucks to complain and ask why they were in front the manager was very snarky and sarcastic and dismissive and just told me that was their policy. The deliveries need to be made through the back door

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Starbucks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is coffee shops.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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