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Stepping Stones Recovery Home

  82 inquiries |
Drug and Alcohol Abuse Treatment Centers

17727 East Cypress Street
Covina, CA 91722
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(626) 967-2677

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/19/2021

To check on the facility to prevent anyone else enduring such bad care.

I was a resident at the drug and alcohol inpatient facility Stepping Stones Recovery Home located 17277 East Cypress St Covina , Ca 91277. My medi-cal insurance covered and i want to file a grievance due to bullying (from one resident towards me) , discrimination/favortism , negligence resulting in me having occurred legal issues that i didn't come in with, improper health and food administering to us, never got a covid test in duration of time there nor did anyone else, residents having hair & insect in meals. (two different incidents) . No proper training at all to residents who prepared and cooked our meals not requiring them to wear hair nets no guidelines of how to safely cook like proper hand washing or cross contamination information. A slue of other issues . The day i was admitted to their facility i signed a release of consent form for them to notify my probation officer that was on 4/19/21 (intake date) this day i was put on a 14 day non-communication blackout period (no phone calls to anyone) . I informed and urged them to contact my Probation officer because i could get a violation if she couldn't contact me or know my whereabouts. got off my black out period (5/1/21 a day early) and found out they never notified my p.o. of me being there and she sent out a violation of probation 4/30/21 and i received a court date 5/19/21, i could get 4 years in prison due to my joint suspension if found guilty of violating my terms of probation. I was 3 months from getting

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Stepping Stones Recovery Home closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is drug and alcohol abuse treatment centers.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
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Websites:
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