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Sutter General Hospital

102 inquiries |
Hospital

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2825 Capitol Avenue
Sacramento, CA 95816 | Get Directions

(916) 887-0000

http://www.sutterhealth.org

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/20/2021 dequise W.

I want this person hello to be suspended if you go through another Rouses training on how to deal with patients

Worker was on break for over 3 hours which Sandman. Hold me a patient I should shut my mouth and not talk to her until I have something stay that was important until I should shut up in that same thing and call her when I have something just say that was pertaining to my care and that I ripped out my IV when I never did gross negligence and lack of professional courtesy while taking care of patients. I want this person hello to be suspended if you go through another Rouses training on how to deal with patients in the right way because she doesn't know how to communicate with her patients or on how to understand or communicate anything with her patience and I understand that she can't take your time on her brakes 3 hours is too much to take a break i want her to lose her job for rudeness and gross negligence

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sutter General Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is hospitals.

Primary Contact:	Client Care
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Van Johnson (Chief Executive Officer)

Addresses:

2801 L St, Sacramento, CA, 95816-5615

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