Sweet Surrender Home Baking

Will steal money block and lie

I want to share my nightmare situation with Sweet Surrender Home Baking . I've had no choice but to come to Facebook to complain now because she keeps delaying to refund my money for breaching our contract/ignoring me for my wedding cake refund. It has been 6 months of me constantly asking her to update our contract with a delivery fee and she's made nothing but excuse after excuse after excuse. If she cannot update a simple contract with a delivery fee how am I supposed to trust she will actually deliver my cake on such an important day??? If that information is not added to a contract she could easily say it was never there and not deliver it and then problems. I'm so extremely disappointed as I've used her services before with no issues but this is a breach of contract due to negligence and I have escalated the issue further. I want to make sure others are aware that she will lie and say her husband's missing, she's sick, he's sick, she can't figure out how to change the contract, she's sent it, I need to feel sorry for her, etc etc etc. that is bad business. I understand people go through personal things but dont bring that into your business and use it as a pity party. When someone asks for a refund you do it no questions asked. I'm tired of the lies and misinformation and don't want my wedding day ruined due to a business that isn't even registered with the state I found out! I've contacted the Better Business Bureau about the situation and I don't know what else to do other than go to Facebook and leave a review to make sure no one else has to go through with this!! Being a wedding vendor myself, you are not supposed to spend your clients money until your services are complete with them. My wedding isn't until October!!!! Shame on you for toying me around for months and ignoring me. All we want is our money back so we can find someone reliable and trustworthy. Update: I've only received a partial refund and BBB contacted her to send my final payment which was supposed to be yesterday. She still has not sent it to me and I'm over it! I've been patient and too nice about this but I'm livid at this point. She sent her son to message and harass me as well. Absolutely terrible customer service and professionalism.

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