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TCAST Communications, Inc.

190 inquiries |
Long Distance Telephone Companies | Business Alert

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25115 Avenue Stanford, Suite 210
Valencia, CA 91355-4724 | Get Directions

(661) 253-5030

http://www.tcastcom.com

Monday-Friday - 8:00 a.m.-5:00 p.m.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/8/2013 Peter L.

Absurd Cancellation Fees

After consistently providing unreliable for both Internet and Phone, we wanted still stick it out and upgraded service in hopes of getting some improvement. Nothing changed, phones go out randomly, internet goes out randomly and they do not want to take responsibility and want to foot me a bill for 100% of my remaining contract. This is over $15,000. As a small business, this is not something that is reasonable. I have offered to pay for equipment installation fees but they still refused. Totally unreasonable company, DO NOTsign ANY contracts with them. They get your money and dont deal with you until your contract is over. They then try to woo you into extending your contract promising better service and more communication between the two parties. Its no wonder they filed for bankruptcy in April 2013.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against TCAST Communications, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We are the leading provider of Broadband Internet, VoIP and Voice services for business clients in the United States and wholesale carriers from all over the world.

Primary Contact:	Lee Howard (President)
Business Started:	2/10/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

This company has filed Chapter 7 bankruptcy. Under federal bankruptcy laws, Chapter 7 allows for liquidation of assets. For |information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

Industry Resources

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Additional Info

DBAs:

T CAST Communications, Inc.

Websites:
There are no additional web sites.

Contacts:

David Kent

Owner

Addresses:

24251 Town Center Drive 2nd Floor, Valencia, CA, 91355

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