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Texas Auto Concept

114 inquiries |
Used Car Dealers

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52186 Highway 290
Hempstead, TX 77445 | Get Directions

(979) 921-9151

http://www.texasautoconcepts.c...

Company Rating

CCC

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/27/2020 Anne D.

It was the worst experience I've ever had.

It was the worst experience I've ever had. Bought a car outright from Caption Motors in October and Texas Auto Concept took over their lease. I called for 4 month waiting for my Plates. I spoke to Maria who is a manager and I got her life story of why I did not have the plates. Got in touch with Eric another manager and he was more pleasant to talk to but also LOTS of excuses of my plates. I got the round around for months, no one did their job and I felt as if these people cannot possibly run a successful business. I finally got an answer to where my paperwork has been sitting (in the runners car name John, that no one cared to reach out to for months)and still no solution for another month. Asked to Fedx my plates finally and got the tracking number, but these idiots sent the plates USPS. You would think they would have known that tracking wouldn't work with Fedx. I just hope no one buys a car from these people cause it was a nightmare. I do not wish for money but needed others to hear what idiots I was dealing with for 4 months. The end of the story, I got my plates finally and I do not ever have to talk to these people. They need better customer service and get rid of Maria. She has no customer skills.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Texas Auto Concept closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is used car dealers.

Primary Contact:	Owner
Business Started:	N/A
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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