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The Fez Extraordinary Events

84 inquiries |
Entertainment Services

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2312 Brodhead Rd
Aliquippa, PA 15001-4537 | Get Directions

(724) 378-1810

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/9/2022 Vera M.

Venue did not have an AED defibrillator.

The Fez holds receptions for hundreds of people. On Saturday, November 6, 2023 the mother of the groom suffered a cardiac arrest. Unbelievably she happened to be talking to a guest who was a physician at this time. This physician started cpr cardiac compressions on this unconscious woman and saved her life before EMS arrived. Unbelievably, the Fez has no AED defibrillator. If this physician hadn't been present the outcome would have been quite different. It is unacceptable for this facility not to have an AED when they host large groups. Get educated and buy an AED. An employee there actually said that you need special training to use an AED. Patently false it verbally walks you through every step.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Fez Extraordinary Events closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an event venue planning service.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

The Fez

Websites:
There are no additional web sites.

Contacts:

John Thomas (President)

Other Categories:

Event Planners

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