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The Finishing Touch Floors, Inc.

211 inquiries |
Flooring Contractors

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3273 Katella Avenue
Los Alamitos, CA 90720 | Get Directions

(562) 493-5497

http://www.ftfloorsinc.com

Monday thru Friday 10:00am - 6:00pm PST

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/6/2013 Kate R.

Bad experience. Unprofessional conduct, poor communication, lack of responsiveness, job incomplete.

My husband and I have had a really negative experience with this company. Throughout the entire time we have been frustrated by delays, poor communication and people not showing up. We are still waiting for them to correct the installation issues with our kitchen floor, and it's going on six months. The original layout we specified was not followed, and all the parties agreed it would be corrected. But there have only been broken promises of getting us "on the schedule."

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Finishing Touch Floors, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The Finishing Touch Floors, Inc. offers Residential and Commercial Flooring, Carpeting, Ceramic Tile, Hardwood Flooring, Cabinet and Window Treatment installations with over 30 years of experience.

Primary Contact:	Martha Johnson (CFO)
Business Started:	6/9/1989
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Licensing

California State Contractors License Board

Verified License

License Number: 600108
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

The Finish Touch Carpet, Inc.

Finishing Touch Floors, Inc.

The Finishing Touch Carpet, Inc.

Websites:
There are no additional web sites.

Contacts:

David Johnson (President)

Josh Johnson (Principal)

Bri Kostechko (Accounting)

Addresses:

1604 South Street, Long Beach, CA, 90805

25252 Cabot Road, Laguna Hills, CA, 92653

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