Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/13/2022 Kim K.

It's not about money it's about a situation

It's not about money it's about a situation. I applied for a rental at the ranch at Bear Creek spoke with a lady by the name of Megan. I've been working with the action center and the erap program we've been all three four of us have been working together for about 3 weeks trying to get me into an apartment as I have had to resort to living in my car. I got a phone call yesterday Jan 12th from Megan property manager saying she can't rent to me due to improper information received through their 3rd party back ground services. I tried to explain to her but she was shot and very rude suddenly. She wouldn't give me a chance to explain she said call me when you get it straightened out and u can try to reaply. So now I'm living in my car due to false wording on my back ground check. I called CBI the main number and they do not even have the information obtained by this 3rd party on file. From the research I have done it is illegal for a property to base their decision on pending charges that I'm fighting .

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Ranch at Bear Creek Apartments & Townhomes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is apartment rental and leasing.

Primary Contact:	Customer Service
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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