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The Spa Connection

420 inquiries |
Electric Contractors

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1701 West 242 Street
Lomita, CA 90717 | Get Directions

(800) 372-7727

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/9/2021 Karen A.

Poor Customer Service

We were referred to Victor at the Spa Connection by California Spas and Hot Tubs in Long Beach. Victor Campadonia came out to our home in August 2020 and gave us a quote. Victor was able to pick up the box and related equipment from Cal Home Spas to create the connection for our new hot tub. During the quote we asked for two additional outlets to be installed around the patio area. During the installation process we requested that an additional outdoor outlet be upgraded to a GFCI in accordance with the National Electrical Code for all outdoor outlets. All the work was completed in August 2020. In December 2020 was using the upgraded outlet to plug in Christmas lights when I noticed that the upgraded GFCI was loose and started to spark. When I called Victor he said that sparking could cause a fire. I asked him to come out and take a look at it or send his team to look at it. Victor Campadonia basically said it was my problem. The loose outlet is not my problem and the quality of work should have been checked by Victor's team before telling me they were done. Victor could have been having a bad day but that is not an excuse for being rude to customers.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Spa Connection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an electrical contractor, and provides spa installations.

Primary Contact:	Victor Campadonia (Owner)
Business Started:	7/1/2009
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Vic's Electric

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Hot Tub and Spa Contractors

Pool and Spa Maintenance Services

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