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The TJX Companies, Inc.

154 inquiries |
Department Stores

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770 Cochituate Road
Framingham, MA 01701 | Get Directions

(508) 390-3000

http://www.tjx.com

Contact company for business hours.

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

7 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/17/2020 James E.

As a fellow retail worker I feel that having such a view and working in retail is completely inappropriate

I was shopping at TJ Maxx on 100 Franklin street in Westerly Rhode Island and I overheard one of the employees talking about how one of their coworkers refuses to serve black people and feels scared when they come into the store. As a fellow retail worker I feel that having such a view and working in retail is completely inappropriate and extremely disrespectful towards your customers. I can't even begin to imagine how she is treating the People Of Color (POC) that come into her store. Knowing some of the people that work at this location I can confirm that this has made them uncomfortable working alongside her and has made the environment uncomfortable for them. As I am also a POC that does shop at this specific location I can tell you that I have never felt so unwelcomed and attacked after hearing such information today. I would like the company to address the issue with her and either temporarily reprimand her or fire her from the company.

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Complaints and Resolutions

Total Amount in Dispute:
$2,684.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

7 complaints against The TJX Companies, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered