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Charter Spectrum complaints

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2 Digital Place, 4th Floor ATTN: Escalations
Simpsonville, SC 29681 | Get Directions

(888) 892-2253

http://www.spectrum.com/

Online 24/7 Or Call for Customer Support Hours

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Total Amount in Dispute:
$56,779.00

Total Amount Settled:
$227.00

Complaint Experience

69%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

180 complaints against Charter Spectrum closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
1	Making a partial refund
88	Agreed to make an adjustment
0	Refusing to make an adjustment
34	Refuse to adjust, relying on terms of agreement
53	Unanswered

180 complaints against Charter Spectrum

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11/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/16/2026

This company is constantly rising prices and yet can never provide the services promised or even fix any issues the technicians all seem to have an iq of 30 staring pondering how to do there job. I have called them several times to have things fixed come here speed boost there internet say it fixed 20 minutes later right back to square one Resolution Sought To have my services properly taken care of sine im paying for gigabit internet and only getting 200mbps daily

11/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

10/13/2026

I called to cancel services several times. And they still charge my account. They also claim I don't return equipment and I have the receipts. every time I try to call and get something resolved I'm on the phone for over an hour or they just drop my call and hang up. Resolution Sought Clear out bill

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