Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/6/2020 Michael F.

Written apology and compensated for wasting my time.

The tint world in Kingsport Tennessee provided the most disturbing experience I have ever experienced. I had a 9:30 appt. showed up at 8:45. The rep assisted me, filled out paperwork and said it would be 1.5-2 hours. My wife called at noon to find out they just started. I call to inquire why the delay and see what happened. Then is gets ugly! The owner gets on the phone and showed a complete lack of empathy. We starting cussing me...yes cussing me stating I cussed him, which didn't happen. He said " listen m$ther f***** bring you big a** down here and pick up your piece of s*** Volvo" (which is new and just purchased) He continued to threaten me by informing me "I will be waiting for you big boy mother f****" Total lack of professionalism and a complete absence of emotional intelligence. Never in 40 years of business have a seen someone act this way especially a franchise owner. I partner with franchise owners everyday for a profession and never experienced this or would accept this type of behavior from an owner. Steer clear of this place. They use insults, intimidation and threats to new clients.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Tint World closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is automobile glass coating and tinting.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Tint World?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile