Find a reputable business?

Reputation Report

Toms Auto Options Inc

25 inquiries |
Automobile Parts and Supplies Retail

File Complaint

106 West Main Street
Avon Park, FL 33825-3831 | Get Directions

(863) 453-2665

http://www.tomsautooptions.com

Company Rating

BBB

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/24/2018 Luz V.

I was misinformed regarding my coverage with my extended warranty.

I was misinformed regarding my coverage with my extended warranty. I was told I did not have to pay anything by the warranty company and the store Auto Options. I then was very mistreated because they did not receive there money from the warranty company after they called me and told me I was all good to go. I then tried to reason with them and told them I truly did not know how to handle this situation as I have never used my extended warranty before. I feel as a store owner they are the ones who should be informed before contacting the customer and completely the work on the vehicle. The owner and the receipt-inst said I could not leave with my four kids until the warranty company pays them. I then asked them why they called and told me everything was fixed and I could now pick up my vehicle. They said it was a mistake. Again this is another example of poor communication.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Toms Auto Options Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is auto parts and supplies retailers.

Primary Contact:	General Manager
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Toms Auto Options Inc?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Auto Options

Websites:
There are no additional web sites.

Contacts:

Thomas Tullo (Owner)

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile