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Too Faced

237 inquiries |
Cosmetics Retail By Internet

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18231 McDurmott West Suite 100
Irvine, CA 92614 | Get Directions

(855) 866-3223

Monday–Friday: 8am - 4:30pm PST

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/27/2016 Tanya S.

Horrid customer service will not respond to emails or phone calls. No status update nor do I recieve my purchase.

This business is sadly very unreliable. I was sent a mass email saing here are the deets to your purchase. Items ordered between December 14th -20th will be under your tree by Christmas. Dont worry we got your back. Well they do not have my back. I never received my purchase not can I contact them to find anything out about it. Number I called said it was not working now it just rings twice and stops and emails go unanswered. For a cosmetic company that charges you dollar for their product sadly has the worst customer service I have ever dealt with and the most unprofessional company leaving their customers hanging with their mass emails. I looked online without logging into Twitter and it has several similar complaints. I ordered the sweet peach eyeshaddow pallet and lip gloss. I am also suppose to get a free peach bag for my 50.00 purchase along with a few other free items. My daughter so badly wanted this for Christmas and have tried but missed as it sold out in minutes when it was out the first time. Sadly she is very disappointed as they did not follow thru with their email saying they had my back amd it would be inder my tree by Christmas. This company will never get my business again.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Too Faced closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This business sells cosmetics.

Primary Contact:	Customer Support
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

TooFaced

Too Faced Cosmetics, LLC

Websites:
There are no additional web sites.

Contacts:

Jeremy Johnson (Co-Founder/CEO)

Jerrod Blandino (Co-Founder/CCO)

Addresses:

17361 Armstrong Avenue, Irvine, CA, 92614

17595 Harvard Avenue Suite C-503, Irvine, CA, 92614

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