5 inquiries | Online Retailers
(888) 863-4529
http://www.toptorches.com
Company Rating
B
Customer Reviews
based on 1 review.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
The outcome I would like is for them to be shut down and their website removed. It is false advertising.
This is more to let you know what this company is doing. I saw an ad on tv. Went to BrightFire.com. Now, I see it's called buybrightfire.com. you will see they say they have 100 fuel free lighters. I did not receive what I ordered. It takes butane. Their email is cs@toptorches.com, which is strange as well. When I called, they said they don't have 100 fuel free lighters. So, why wouldn't they let me know that? Instead they sent me a lighter that takes butane. I already received a full refund. They wanted to give me a 50 refund, but there was no way I was taking half back. They also said they didn't care what I did with the lighter. They say they have 100 fuel free lighters and they don't then when and if you complain, they try to give you half your money back.
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BCA's Summary and Analysis:
We have received no complaints against this company.
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Company Info
This company's business is online retailers.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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