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Total Security Network

  133 inquiries |
Security Guard Patrol Service

330 North Garfield Avenue Suite 1
Alhambra, CA 91801
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(626) 284-1417

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Most complainants allege they respond to an ad for employment, are scheduled for an interview, and are initialy told they are hired on condition they participate in a two day loss prevention course at a cost of $299.00. After completion of the course, complainants are given a photocopied list of businesses to submit resumes to, or apply for work. Complainants report the listed companies, are either not hiring, or claim to have no business affiliation with TSN. Further, some complainants report, companies listed are not hiring for the advertised hourly wage of up to $15.00 per hour. The wage offered was about one half that amount. All complainants request refunds on the basis that TSN acts only as a middle man, and provides no real assistance in their job search. The company responds to the majority of complaints by stating no refunds are due. The company claims the customer received loss prevention training and free job placement assistance according to the contract. The company also points out, their contract does not guarantee employment or promise a job because of enrollment in the training class. The company addressed a few complaints by offering to continue to provide free job placement assistance, or by accusing the customer of being untruthful. Most complainants are not satisfied with the company's responses, and contend they would not have paid TSN if they had known there was no actual job being offered. Several complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Total Security Network closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing security guard and loss prevention services.

Primary Contact: Chuck Logan (President)
Business Started: 1/1/1997
Social:

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Licensing

Companies offering Private Investigator or Private Patrol services are required to be licensed with the Bureau of Security and Investigative Services of the California Department of Consumer Affairs.

For the most up-to-date information regarding licensing status, consumers may contact the BSIS by calling (916) 322-4000 or visiting their website at http://www.bsis.ca.gov/.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Mel Kane (Co-Owner)

Addresses: