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Toyota of Lawton

37 inquiries |
New Car Dealers

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7110 NW, Quanah Parker Trailway
Lawton, OK 73505 | Get Directions

(888) 479-0757

http://www.toyotaoflawton.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/29/2020 Donna C.

That they not mislead customers in the future. I believe this info could be stated in the ad.

Have an ad on Facebook that will pay up to $4000 over KBB for a trade in. My son & I went in. The salesman brought an offer, from the office, of $3,000 of which my son's car was valued at $1,000. They then listed all repairs that were needed and deducted the cost for each leaving my son with an offer of negative $575. When I mentioned that it appears their charging my son for repairs, the salesman said "well, we can't sell it. It will go to auction, but if we made the repairs, it would cost us." I said "exactly! You're charging him for repairs that you're not going to make." Their ad doesn't state "up to $4,000 over KBB and then minus the cost of repairs." I believe this is a gimmick to get you in the door with misleading info. This is the first vehicle that my son would be purchasing on his own, and I feel like the dealership was using manipulation. I do not desire any contact from the dealership. I will not be returning & will make sure my family & friends are aware of their sales tactics.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Toyota of Lawton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is new and used car dealers.

Primary Contact:	Carey Broudy (General Manager / Partner of Toyota Of Lawton)
Business Started:	N/A
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Used Car Dealers

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