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Travel Saver

747 inquiries |
Other Travel and Moving Services

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3053 Rancho Vista Blvd. Suite H-345
Palmdale, CA 93551 | Get Directions

(661) 718-1017

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/23/2015 sh b.

No trip for me!!

After jumping through hoop after hoop after hoop to get my dates approved, paying the money for my "free trip" I now have no trip. Supposedly, the hotel cancelled my reservation one business day ago and there's nothing travel saver can do about it. No sorry. No nothing. Only option is if I want to pay $100 MORE per night. This company is a scam and doesn't do business well. The whole "if we make an exception for you, it's not fair to others" doesn't do well with me. I'm asking for good customer service. I'm asking to receive my trip that is still 25 days away. This is not the way to run a business and have returning customers...

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Travel Saver closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Travel Saver has been in business since 1993, providing booking hotel reservations for promotional travel offers.

Primary Contact:	Lynette Cassell (Owner)
Business Started:	10/1/1993
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Cameron Castner (Customer Service)

Kim Clark

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