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Trek Bicycle

  79 inquiries |
Sporting Goods Retail

495 Hartz Avenue
Danville, CA 94526-3803
| Get Directions

(925) 820-0345

http://www.trekbikes.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/17/2021

I refused to do business with a dishonest operation.

On Sunday, the Manager gave me a price on a previously sold and damaged Trek 7 of 8 off. I asked if he could do better and he said his boss would let him go up to 10 off. I said I would take the bike for $6000 (which was just shy of 10 off) and he agreed to a deal. On Monday, three hours into my drive down to get my bike the Manager called and said his boss (Cat) would only go to 8 after he agreed to sell it to me for $6,000 on Sunday. He was very apologetic that the authority his boss had given him on Sunday was not honored. I asked to speak to his his boss (Cat) as I felt it was a bait and switch, especially angered by the fact I was already 3+ hours into my drive to go pick my bike up. When I said to Cat we had agreed on a price of $6,000 she said he thought I was agreeing to 6 off. I said to Cat why would she think I'd take less of a discount than the started 8 discount the Manager offered originally.... She was obviously grabbing for straws at this point. She refused to budge and I refused to do business with a dishonest operation, specifically Cat. Be honest with future buyers and honor her managers commitments. i will never do business again as long as Cat is in charge!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Trek Bicycle closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business sells bicycles, equipment, and apparel.

Primary Contact: Customer Service
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Trek Bicycle Corporation

Websites:

Contacts:
There are no additional contacts.

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