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Tustin Nails Spa

19 inquiries |
Nail Salons

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962 North Tustin Street
Orange, CA 92867-5956 | Get Directions

(714) 633-2509

http://www.tustinnailspa.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/28/2019 Katherine G.

I wonder if an unsanitary instrument was used during my pedicure.

I was a customer of Tustin Nail Spa in Orange (962 N Tustin St) for around 2 years for manicure and pedicure. When I had one pedicure, a metal instrument was used to trim my cuticles and clean under my toe nails. Please note that my toe nails were clean at the time. A few days after the pedicure, my large toe on my right foot became flaky on the surface. Moreover, I had toe pain imbedded. This pain persisted for around 3 months and then resolved. I wonder if an unsanitary instrument was used during my pedicure. I would like for Tustin Nail Spa to maintain sanitary manicure and pedicure tools and instruments.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Tustin Nails Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is a nail and spa salon.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

In California, individuals and companies offering barber or cosmetology services are required to obtain a license. For the most up-to-date information regarding licensing status and general information, consumers may contact the Board of Barbering and Cosmetology by calling (800) 952-5210 or by visiting their website at www.barbercosmo.ca.gov or by email at barbercosmo@dca.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Lee Nguyen (Owner)

Other Categories:

Beauty Salons Services

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